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Service Information 2017-02-06T16:02:50+00:00

Service Information

A         

Alarm Clock

Alarm clocks can be borrowed from reception

Allergies

Please advise us before you arrive of any allergies you might have, that require special bedding or food

Arrival

From 3pm on  – luggage storage is available, if you arrive earlier

Airport

There are international airports in Bern, Basel, Geneva and Zürich

B         

Baby bed

Baby beds are available on request prior to arrival

Bank

8.00 – 12.00 / 14.00 – 17.00    Closed on weekends 

Bathrobe

Bathrobes are available on request               

Bikes

Rental bikes are available right next door at “Imboden Bike”

Blanket

Extra blankets are available on request from reception

Breakfast

Breakfast is available Dec to April from 7.30 – 10am and May to Oct from 7 to 10am. If you have an earlier departure, please let us know by 8pm the evening before and we will prepare a take-away breakfast for you

C         

Check in

After 3pm  – luggage storage available if you arrive earlier

Check out

By 11am –  luggage storage available if you want to leave later

Copying

Photocopying and printing are available at reception (charges apply)

D                    

Doctor

Please ask for help at the reception

Dogs

Sorry but no dogs are allowed in our hotel rooms

Duvets

If you would like a lighter or heavier duvet please let us know

E         

Emergency

In case of an emergency, please ask for help at the reception. At night time, please ring telephone nr. 079 244 5692 or use the phone next to the hotel entrance and dial # 21 or # 22

Evacuation

Evacuation plans are on the back of each room door

Electricity

Switzerland uses 230 Volts and has 2 and 3 round pin plugs

F

Families

Please ask about our family rooms

Fax

Faxing available at reception (charges apply)

Fire Prevention

The fire alarm system automatically notifies the fire-brigade during smoke development. It is strictly forbidden to use machines, which can be a fire risk, like immersion heaters or electric blankets

H        

Hairdryer

All bathrooms have a hairdryer

Hospital

The closest hospital is in Interlaken

House key

Please note, that the front door is locked from 11pm.  If you are going to return later, please take the room key with you – attached to this key, you will find a key for the front door.

I          

Internet

We provide free WIFI and the code is in your room. There is also an internet station for our guests on the first floor. Both are free of charge.

Iron

There is an iron and ironing board by the 1st floor sitting room

Information

Our friendly receptionist will gladly provide information on time tables, ticket prices, weather conditions etc.

L     

Laundry

There is a self-service laundry just over the road at the “Valley Hostel”.

Lunch Packs

We can prepare lunch packs for you for CHF 12.50. Please order by 8pm the night before.

P    

Parking

There are parking spaces opposite the hotel for our guests. They are free of charge for hotel guests from 1.00 pm on the arrival day until noon on the day of departure

Payment

We accept the following forms of payment: Cash, Maestro, MasterCard, Visa,  Postcard, REKA Check,

Pillow

Extra pillows can be provided on request

Post Office

8.00 – 11.30 am and 2.00 – 6.00 pm                                                          Closed on Saturday afternoon and Sunday

R

Reception

Our reception is open from 7.30am to 10pm

Restaurant

In Summer our restaurant is open daily and offers a variety of Swiss and international specialities.  Lunch 11.30 to 17.00 pm and Dinner 17.30 to 21.00 pm.   Please book a table with one of the waiting staff or at the reception. In winter we open reduced times – please check with reception.

S    

Safe

You can hand in your valuables at the reception

Sewing kit

Sewing kits are available at reception

Smoking

Smoking is not allowed inside the building

Ski rental

There is an  “Intersport” Rental shop just over the road from the hotel

Ski bus

There is a free ski bus in winter between the railway station and Stechelberg

Ski Room

Our ski room is to the side of the hotel in the garden.  Ski boots can be stored on the shelves by the entrance to the hotel

Sitting room

On the first floor you will find a sitting room with games and books

Stamps

Stamps are available at the reception

Supermarket

8.00 – 6.30pm    Closed on Sunday

T

Television

All our rooms have a TV with cable connection with local and international channels and live pictures from the local mountains

Tickets

Tickets are available at reception for all local trains, cable cars and local attractions

Train station

The train station is located at the beginning of the village – an easy 5 minute walk from the hotel

Telephone

There is a public pay-phone on the ground floor near the restaurant

Theft

In case of theft please let reception know immediately

Toiletries

All our rooms have tissues, soap, shampoo and shower gel. Dental and shaving kits are available at the reception

W                    

WIFI

We provide free WIFI and the code is in your room.

 

We wish you a pleasant stay in our hotel